Shop policy

All sales final — and we’ve got you if something’s wrong.

1. All sales are final

Harborwright gear and wall art are printed on demand. Nothing is sitting on a shelf: your order is printed, sewn or engraved after you pay. Because of that:

• We don’t accept returns or exchanges.
• We don’t refund for the wrong size, a colour that looks different from your screen, or a change of mind.
• Please check the size chart on each product page before you order. Screen colours vary a little from printed ones.

2. Misprinted, damaged or defective? We replace it free

If your item arrives with a printing error, damage from shipping, or a manufacturing defect:

• Contact us within 14 days of delivery.
• Include your order email, the item, and a clear photo that shows the problem (and the shipping label if the box was damaged).
• We’ll send a free replacement of the same item. You don’t need to send the original back.
• If we can’t replace it (for example, the item has been discontinued), we’ll refund what you paid for that item.

This 14-day replacement promise covers our printed gear and art. Boat & fishing gear from US warehouses follows section 6 instead.

Small differences in print placement (up to about an inch) and slight colour variation between batches are normal for print-on-demand and aren’t defects.

3. Lost or undelivered packages

• If tracking shows your package stuck or lost, tell us and we’ll open a claim with the carrier and our print partner. When the claim is approved, we reship your order at no cost.
• If tracking shows delivered but you can’t find it, check with neighbours, your marina office or mailroom first, then contact us within 14 days and we’ll help with the carrier claim.
• Please double-check your shipping address at checkout. We aren’t responsible for orders sent to an address entered incorrectly; if a package comes back to us because of a wrong address, we can reship it once you pay the new shipping cost.

4. Cancellations

Orders are usually sent to our print partner within hours and may go into production right away. Contact us as soon as you can — ideally within 2 hours of ordering. If your order hasn’t gone into production yet, we’ll cancel it and refund you in full. Once printing has started, we can’t cancel or change it.

5. Production and shipping times

Each product page shows its own estimate. As a guide, from our print partners’ published times (US addresses only):

Made by	Printing	Shipping (US)	Typical total
Printful (most apparel, wall art, phone cases)	about 2–5 business days	about 3–7 business days	5–12 business days
Printify partners (drinkware, bar gear, some apparel)	about 5–10 days	about 3–7 business days	about 1½–3 weeks
Boat & fishing gear (US supplier warehouses)	ready-made, no printing	about 1–7 business days (shown per option)	about 1–2 weeks including order handling

These are estimates, not guarantees; holidays and carrier delays can add time. You’ll get tracking when your order ships. If you order several items, they may arrive in separate packages.

6. Boat & fishing gear (ships from US warehouses)

Anchors, fenders, dock and trailer straps, nets, coolers, lure kits, deck brushes and similar gear are ready-made items that we source from supplier warehouses in the US. They aren’t made or branded by Harborwright. For these items:

• Report a defect or shipping damage within 3 days of delivery, with your order email and clear photos of the item, the problem and the box/label.
• Replacements are subject to the supplier’s approval of the claim. If it’s approved, we send the replacement at no cost; if a replacement isn’t available, we refund what you paid for that item.
• All sales are final otherwise — no returns, exchanges or refunds for a change of mind or for choosing the wrong option.
• Each option ships on its own from the supplier’s warehouse, so items in one order may arrive separately. Lost-package claims work as in section 3.

7. Contact us

Use the contact form, email [email protected], or call (434) 421-5533. Include the email you used at checkout so we can find your order. We usually reply within one business day.

8. The fine print

• Payments are processed by Stripe. Prices are in US dollars and include US shipping.
• How we handle your information is covered in our privacy policy.
• This policy doesn’t limit any rights you have under Virginia or US law.
• Boat parts sold by quote follow the terms on your written quote.
• We may update this policy; the version posted when you order applies to that order.

Harborwright · Chesapeake, Virginia · Last updated September 27, 2026